Terms and conditions
This Website is designed for you — please read these terms and conditions as they protect your interest, and if you have any comments, problems or any questions regarding our Website and/or products and services featured, please get in touch with us.
By using or accessing our Website and/or placing any order(s), you agree to be legally bound by these terms and conditions.
To return an item:
- Pack and return the item in the original packaging and shipping box, if possible.
- Include the original packing slip and your reason for return.
Address package to:
304 Palmetto Street #109
Orlando, FL 32824
Use of our Website
Every effort is made to ensure the complete accuracy of the content on our Website, including the description of our products, however it is possible that errors may occur. We do try to display the design of products, including images, as accurately as possible,but there may be differences between different computer screens and print colors for which we are not responsible.
The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Any material downloaded or otherwise obtained through the use of this Website is done at your own discretion and risk and you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.
Acceptance of your order
Our products are offered for sale subject to availability and our acceptance of your order, which we reserve the right to reject without reason. However, we will inform you as soon as possible if the products you have ordered are not available or if your order has not been accepted, and a full refund will be given for orders which are rejected.
We may from time to time issue gift or promotional codes relating to the purchase of the products. These gift or promotional codes will only be available on the terms specified at the time of issue. Should you attempt to make an order for products using a gift or promotional code issued to another individual and/or for purposes other than those for which it was granted, we shall be entitled to reject such order. A refund will be given for all rejected orders.
After you have placed an order with us for the purchase of products, you will receive an e-mail confirming the transaction of your order.
Pricing and payment details
All prices quoted are in dollars ($), are inclusive of TAX (as applicable) and are accurate at the time of publication, except in cases of obvious error. The price doesn't include delivery cost.
However we cannot predict what additional charges on deliveries outside the US may be. Customs policies are different in different countries, so if you are purchasing products from outside the US, you should contact your local customs office for further information as the buyer shall be responsible for any other taxes applicable in the territory to which the product is sent.
Prices are liable to change at any time, but will not affect orders which have already been dispatched. Our Website may contain a number of products and it is always possible that, despite our best efforts, some of the products listed on our Website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Website, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.
Full payment will be taken at the time of placing your product order, and we reserve the right to obtain validation of your payment before accepting your order. If your order is rejected, for whatever reason, and payment has been accepted, you will receive a full refund.
We may provide links on our Website to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our Website, will be fit for purpose or of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third party seller.
Overseas customers should be aware that orders shipped to international destinations are subject to inspection by customs authorities.
All notices given by you to us (including any complaints that you may have) should be sent to PetSpy Inc.:
By e-mail to: firstname.lastname@example.org
We may give notice to you at either the e-mail or postal address you provide to us when placing an order.
Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an e-mail is sent, or two days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
You and we acknowledge that, in entering into a contract, you have not and we have not relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between you and us prior to such contract except as expressly stated in these terms and conditions.
Law and jurisdiction
These terms and conditions shall be governed by, and construed in accordance with, the laws of The United States of America. Disputes arising here from shall be exclusively subject to the jurisdiction of US courts.