Privacy policy

Thanks for shopping at https://petspy.com/ (“the Website”). The Website, including this Privacy Policy, is owned and operated by Aerosmith LLC, a limited liability company registered under the laws of the State of Delaware, dba PetSpy (“PetSpy”).

This Privacy Policy describes the types of information that is collected and recorded by PetSpy in the course of operating our business, and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us . This Privacy Policy applies only to our online activities and is valid for visitors of our Website with regards to the information that they shared with PetSpy. This Policy is not applicable to any information collected offline.

 Consent

By using our website, you give your consent to our Privacy Policy and agree to its terms.

 Information we collect

We collect any personal information you voluntarily provide. What information we may collect depending on the website section and the type of interaction between us:

·         Name and surname

For example, when make an order or when you subscribe to our newsletter

·         E-mail address

·         Shipping and billing address

·         Information about devices: hardware model, operating system and version, Internet Protocol (“IP”) address and other unique device identifiers, mobile network information, and information about the device’s interaction with our Services 

It enables us to understand how often individuals use parts of the website so we can analyze and improve them

·         Information about how our website is used: your access times, browser types, language

·         Information about your location: city, state zip code associated with your IP Address, and, if you agree, more GPS location information

It helps us to customize your experience, including advertising that is presented to you

·         Information about you from third parties and sources: web-hosting providers, analytics providers, advertisers, social media networks

 

How we use your data

We use the information we collect in various ways, in particular to:

  • Implement orders made by Customers – record, process and ship such orders,
  • Provide, operate, and maintain our website,
  • Improve, personalize, and expand our website,
  • Understand and analyze how you use our website,
  • Develop new products, services, features, and functionality,
  • Communicate with you, provide you with updates and other information relating to the website, and for marketing and promotional purposes
  • Send you emails.

 Data sharing with the third parties

Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate our services (such as customer support, hosting, analytics, email delivery, marketing, and database management services).

PetSpy Website visitors. You may choose to leave a product review, which we may post publicly for visitors of our website to view. This review may include your name, country of residence, and other personal information.

Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes.

PetSpy transfers. We may sell, transfer or otherwise share some or all of our PetSpy assets, including your personal information, in connection with an PetSpy transaction (or potential PetSpy transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

 Shopify

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, please read Terms of Service .

 

How long do we store your data

PetSpy will keep your personal identification information indefinitely. You may at any time request us to delete all your data. If you want so, please, contact us .

 

Marketing

PetSpy may send you information about products and services of ours that we think you might like. If you have agreed to receive promotional materials, you may always opt out at a later date. You have the right at any time to stop PetSpy from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please contacts us .

 

Third Party Privacy Policies

PetSpy’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

 

GDPR Data Protection Rights

PetSpy would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access– You have the right to request PetSpy for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification– You have the right to request that PetSpy correct any information you believe is inaccurate. You also have the right to request PetSpy to complete the information you believe is incomplete.
  • The right to erasure– You have the right to request that PetSpy erase your personal data, under certain conditions.
  • The right to restrict processing– You have the right to request that PetSpy restrict the processing of your personal data, under certain conditions.
  • The right to object to processing– You have the right to object to PetSpy’s processing of your personal data, under certain conditions.
  • The right to data portability– You have the right to request that PetSpy transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us .

 

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

PetSpy does not knowingly collect any personal identifiable information from children.

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our Website, we may collect information from you automatically through cookies or similar technology. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

For further information, visit allaboutcookies.org.

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Functionality cookies help recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Performance cookies monitor site performance and follow user action but they do not collect identifiable information. They collect data anonymously and use it to improve the website, for example, count page visits, examine how much time a web visitor has spent on a webpage, and analyze loading speed to improve website performance.
  • Targeting cookies collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. PetSpy sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The PetSpy Website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

PetSpy keeps its Privacy Policy under regular review and places any updates on this web page. This privacy policy was last updated on June 13, 2022.

How to contact us

If you have any questions about PetSpy’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.