Frequently Asked Questions

Choosing the right e-collar

Yes, e-collars are safe for dogs if they are used as the user manual recommends. PetSpy e-collars are intended to be used for short training sessions (up to 15 minutes per session) that require constant human interaction and supervision. They are not intended to be worn constantly. The total amount of time that an e-collar can be worn by a dog is 4 hours.Note that the electrical output of a collar is not strong enough to generate heat that can burn the skin. Additionally, a shock can only be delivered for 10 seconds at a time. After that, even if the button is pressed, the remote will time out, and no stimulation will be sent. If there is any lesion or marking after using the collar, this is caused by friction or pressure necrosis, not from actual “burns.” This only occurs during inappropriate wear.
PetSpy has a range of models accommodating various needs as shown in the picture below. If you have doubts about using a shock collar, you can consider using a spray collar or a non-shock bark collar. If you have any questions, reach out to us at support@petspy.com for assistance. 

dog collar models chart

A bark collar (also known as a smart collar) is an e-collar that is triggered by the dog’s barking and does not have a remote. PetSpy carries two variations of bark collars: a regular model with the tone, vibration, and gentle shock functions and a no-shock one. For more information, please see this page.
A spray collar is an electronic collar that uses citronella spray instead of vibration or shock. For more information, please see this page.
The collar strap is standard for all models (with the exception of the e-collar for small dogs). It is adjustable and can fit dogs that weigh from 10 to 140 pounds. It has a maximum length of 26 inches and a minimum length of 8 inches. The width of the strap is 0.8 inches.Please use the reference chart below to choose the right size. If you have any questions, please reach out to us at support@petspy.com for assistance.

Size Neck (inches) Chest (inches) Weight (lbs) Breed
Mini 7.8-8.7 9.8-11.8 <10 Chihuahua, Yorkshire Terrier, Pomeranian, Maltese
Small 7.8-9.4 11.4-14.1 8-17 Jack Russell Terrier, Pekingese, Maltipoo, King Charles Spaniel
Medium 9-11 13.8-16.5 15-35 Cocker Spaniel, Beagle, French Bulldog, Pembroke Welsh Corgi
Medium 11.8-13.4 18.1-20.9 30-65 Bulldog, Standard Poodle, Husky, Pitbull, Dalmatian
Large 17-18.9 29.9-33.1 45-85 Boxer, Labrador Retriever, Schnauzer, Basset Hound
Large 18.5-20.5 34.6-38.2 50-100 German Shepherd, Bull Terrier, Old English Sheepdog
X Large 20.5-24.4 36.2-39.4 75-140 Rottweiler, Great Pyrenees, Newfoundland
Huge 24.4-28 36.4-43.0 100-200 St. Bernard, Leonberger, Mastife, Great Dane
Your dog is too small You will have to try it on. Perfect fit - congrats!


No. Your dog should be at least 6 months old and should already be able to understand basic commands.
Yes, all PetSpy e-collars can be used to train one or two dogs together. Some of the models are three-dog systems. Please refer to the model comparison image below:

dog collar model chart
We do not recommend using the collar on aggressive dogs since they may become more agitated. 
No, the collar receiver gets the commands only from the remote it is synced with.

Fitting the collar

 
  1. Select the contact points that would fit your dog best. If your dog has long or thick hair, choose longer contact points and consider trimming their coat, otherwise, the contact points will not be able to touch their skin.

 

  1. Position the receiver unit high up on your dog's neck, just below the ears. Make sure it fits snugly and is in direct contact with the skin.

 

  1. Check if you can fit two fingers between the collar strap and your dog's skin. This extra room helps avoid pressure sores.
dog collar placement

 

WARNING: Remember that e-collars are not intended to be worn constantly during the day. We recommend using the e-collar only under adult supervision and for no longer than 4 hours a day. Do not attach a leash to an e-collar. Use a regular collar if there is a need for a leash.

Yes, you can cut the collar strap to the desired length using sharp scissors. Remember to measure your dog's neck carefully before trimming the collar.
We recommend picking shorter contact points for short hair and longer contact points for longer and thicker hair. 
Yes, they must cover contact points at all times since they help prevent skin irritation. But remember that silicone caps will help avoid irritation only if the collar is used as recommended by the user manual. This includes the following instructions:

  1. Use the collar for short training sessions (up to 15 minutes) under the supervision of an adult.
  2. Make sure the dog wears the collar for no longer than 4 hours a day.
  3. Regularly reposition the collar on the dog’s neck and make sure the dog’s skin is clean and irritation-free.

No, this can result in pulling the contact points too tightly against your dog's neck, causing an injury. Use a regular collar when you need to use a leash. Your dog can wear a regular collar and an e-collar at the same time. The regular collar must be put above the e-collar.

The lanyard can be attached to the remote. These are the steps to do that:

  1. Find the opening on the remote (it is usually located on the lower part of the device).
  2. Insert the smaller loop into the opening.
  3. Pull the larger loop through the smaller loop and tighten it.

If your lanyard has a quick-release button, use it to quickly detach the lanyard from the remote.

Using the collar

You can use the charger (included in the package) to charge the system using your wall socket. Depending on the model, the charging time may vary from 2 to 4 hours. 

Alternatively, you can charge the system using the USB port of your computer, but it may take more time.

Remember to charge the system even if you are not using the system. Otherwise, the batteries may deteriorate quicker.

That depends on the intensity of your training sessions. The time may vary from one day to one week. 
The batteries in PetSpy’s e-collars are non-replaceable. Depending on the frequency of use, they are intended to last between 1 and 3 years.
Each model has its own instructions for charging. Please refer to the user manual for more information. Remember that both the remote and the charger must be fully charged before you attempt to pair them.
PetSpy’s collars are water-resistant. This means that your dog can safely jump into a puddle or run in the rain, but we do not recommend using these collars for underwater training or swimming. If the collar comes in contact with salt water, we recommend rinsing it with tap water before wiping it or leaving it to air dry. The remote transmitter is not water-resistant (with the exception of the P620 and P620B models).
Depending on the model, the range may vary from 400 to 1100 yards. Please refer to the model overview chart or your user manual.

The range may also vary depending on terrain, buildings, trees, and electromagnetic interference from other devices. 

The collar is not intended to be worn continuously. We recommend using it only for short training sessions (up to 15 minutes). You should avoid leaving the collar on dogs for more than 4 hours per day and should reposition the collar on the dog's neck regularly.
Every dog has their own recognition level. Even a slight change in your dog’s behavior, such as looking around in curiosity, scratching at their collar, or flicking their ears may indicate that they feel stimulation. If your dog does not have a visible reaction (like twitching their ears or head), the level you selected may be too low. Increase the level by 1 and test the stimulation. Repeat until the dog starts reacting. WARNING: If the dog yelps or becomes agitated after you deliver stimulation, the level is too high for your pet.
You will be able to deliver vibration or static shock to your dog continuously for up to 10 seconds. After 10 seconds, the remote transmitter will time out. The vibration or shock button must be released and pressed again to proceed. It is highly recommended to limit the continuous shock delivery to no more than 3 seconds (the smaller the dog, the shorter it should be).

Dog training

Training sessions should be kept short and positive. We recommend training your dog for about 10-15 minutes per session.

You can use it as frequently as you need to train the desired behavior, but it should not be worn continuously during the day. PetSpy’s e-collars can be worn for no more than 4 hours a day.

Troubleshooting

First, test the shock function by bringing the collar’s prongs in contact with the test bulb. If the test bulb lights up, do the following:
  1. Make sure the collar fits snugly and the contact points touch the dog’s skin. Both contact points must be touching the dog's skin for your dog to feel stimulation.
  1. If your dog has a long or very thick coat, trim their hair where the collar contact points normally touch the skin. 

If the above suggestions do not resolve the issue, please reach out to our support team at support@petspy.com.

 There may be three possible explanations:

  1. There is a circuit delay. The stimulation button must be held down for at least 1 full second for the transmitter to have enough time to send a signal.
  1. The collar is in sleep mode. The collar receiver enters sleep mode after 5 minutes without motion. To wake it up, you need to press any button on the remote twice or shake it (depending on the version of the receiver). 
  1. Low battery. Fully charge the collar and the remote, re-sync them if necessary, and try again.

Try charging the device with the USB port of your computer. If this helps, it means the wall adapter will need to be replaced. Reach out to our support team at support@petspy.com for further assistance.

 Please do the following:

  1. Make sure the collar and the remote are both fully charged.
  2. Make sure the system is synced. For instructions, please refer to the user manual.

If the steps above do not resolve the problem, reach out to our support team at support@petspy.com for further assistance.

Spare parts

 Yes, most parts can be ordered separately. Please find them on the “Replacement parts” page

  No, you cannot use two remotes to control one or multiple collars, but you can use one remote to control multiple collars. 

Warranty

To file a warranty claim, reach out to our support team at support@petspy.com. Remember to include your name, your order number, and your shipping address when sending the message.
 
Yes. But we recommend asking the gift giver to provide you with a copy of the purchase receipt or to help you process the warranty claim on your behalf.

 To register your warranty, please navigate to the “Warranty and Registration” page or send a message to warranty@petspy.com. Remember to include your name, your order number, and your shipping address when sending the message. 

You can view our warranty terms and conditions here