Frequently Asked Questions
The collar strap is adjustable to fit dogs from 10 to 140 pounds. It has a maximum length of 26 inches and minimum length of 8. Here is a breakdown by dog breeds and average weight:
|Size||Neck (inches)||Chest (inches)||Weight (lbs)||Breed|
|Mini||7.8-8.7||9.8-11.8||<10||Chihuahua, Yorkshire Terrier, Pomeranian, Maltese|
|Small||7.8-9.4||11.4-14.1||8-17||Jack Russell Terrier, Pekingese, Maltipoo, King Charles Spaniel|
|Medium||9-11||13.8-16.5||15-35||Cocker Spaniel, Beagle, French Bulldog, Pembroke Welsh Corgi|
|Medium||11.8-13.4||18.1-20.9||30-65||Bulldog, Standard Poodle, Husky, Pitbull, Dalmatian|
|Large||17-18.9||29.9-33.1||45-85||Boxer, Labrador Retriever, Schnauzer, Basset Hound|
|Large||18.5-20.5||34.6-38.2||50-100||German Shepherd, Bull Terrier, Old English Sheepdog|
|X Large||20.5-24.4||36.2-39.4||75-140||Rottweiler, Great Pyrenees, Newfoundland|
|Huge||24.4-28||36.4-43.0||100-200||St. Bernard, Leonberger, Mastife, Great Dane|
|Your dog is too small||You will have to try it on.||Perfect fit - congrats!|
To ensure effective training and dog's safety, you must properly fit the collar on your dog. The collar must fit snugly to allow “contact points” to have a direct contact with the skin. Position the receiver unit high up on your dog's neck just below the ears.
You should be able to fit two fingers between the collar strap and your dog's skin. Too tight poses the risk of skin irritation and discomfort. Too loose and the contact points will not be able to administer the stimulation reliably and can cause skin irritation due to chafing. Cover the contact points with conductive rubber caps to reduce the risk of skin irritation or injury.
CAUTION: E-collars are not designed to be worn constantly. We recommend using the e-collar only under adult supervision and for no longer than 4 hours per day. NEVER attach a leash to an e-collar. Use a separate regular collar if there is a need for a leash.
It is highly recommended to limit the continuous shock delivery to no more than 3 seconds (the smaller the dog the shorter it should be).
PetSpy products are exclusively sold on PetSpy.com, Amazon.com, Walmart.com, and Chewy.com. PetSpy does not offer warranty for products purchased from unauthorized resellers.
*The example of Amazon.com order id: 123-1234567-1234567
*The example of Chewy.com order id: 12345678 or 12345678-9
*The example of PetSpy.com order id: #1234
*The example of Walmart.com order id: 11223344556677
E-books and Manuals
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