PetSpy e-collars are covered by the 1-year replacement warranty. If your purchased item malfunctions or breaks within 1 year, we will send you a free replacement. No more than one replacement per purchased item. Replacement warranty does not apply to promotional orders with total discount greater than 30%. The warranty begins from the date of purchase. A purchase confirmation such as amazon order id is required for a claim. The warranty does not cover products with physical damage or if product is lost. PetSpy does not offer warranty for products purchased from unauthorized resellers such as online auctions. PetSpy products are exclusively sold on PetSpy.com, Amazon.com and Chewy.com. Any other sources are considered as unauthorized resellers. The refund period is strictly limited to 30-days for all products starting from the date of purchase. Restrictions apply. Email us for details: firstname.lastname@example.org.