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Warranty information 

PetSpy e-collars are covered by the 1-year replacement warranty. If your purchased item malfunctions or breaks within 1 year, we will send you a free replacement. No more than one replacement per purchased item. Replacement warranty does not apply to promotional orders with a total discount greater than 30%. The warranty begins from the date of purchase. A purchase confirmation such as Amazon order id is required for a claim. The warranty does not cover products with physical damage; lost products; products in case of improper installation or use of not original PetSpy accessories; products with signs of impact of foreign objects, misuse or improper storage. PetSpy does not offer warranty for products purchased from unauthorized resellers such as online auctions. PetSpy products are exclusively sold on PetSpy.com, Amazon.com, Walmart.com, and Chewy.com. Any other sources are considered as unauthorized resellers. The refund period is strictly limited to 30-days for all products starting from the date of purchase. Restrictions apply. Email us for details: support@petspy.com.