Shipping & Returns Policy

Thank you for shopping at https://petspy.com/ (“the Website”). The Website, including this Shipping & returns Policy, is owned and operated by Aerosmith LLC, a limited liability company registered under the laws of the State of Delaware, dba PetSpy (“PetSpy”).

Website Orders

Orders through the Website are available for all Website visitors, either registered or not.

Availability of Goods

The status of each item in stock is updated once every 24 hours. For this reason, you may happen to order an item that is already sold out in the meantime. If that happens, you will be notified as soon as possible.

Orders Placement

All orders are processed within 1-2 business days (business days do not include weekends or public holidays). Orders placed on weekends or holidays will begin being processed on the following business day. An order cancellation may not be guaranteed after your order has been processed for shipment.

Shipment within the US

The average shipping time is 1-5 business days (depending on the shipping method) from the date the order was shipped out.

If we are experiencing a high volume of orders, the shipment may be delayed for a few days. Petspy is not responsible for shipments being late due to the holidays, weekends, or any other delay on the shipping company’s side.

We ship to P.O. Boxes within the US territories and APO/FPO addresses.

Shipping to the Wrong Address

Please note that we ship an order at once. So, unfortunately, if we are given the wrong address by mistake, it usually is too late to make a change. Once the package is delivered to the address that was provided to us during checkout, we consider the order fulfilled.

In some cases where the wrong address was provided at checkout, the package is returned to us by the shipping company as undeliverable. If this happens, Petspy can still ship the product to you, so long as you provide the right address and pay for the new shipping fees. However, if you’d like a refund instead, we can issue you a refund, just minus the original shipping cost.

Tracking information

You will receive the tracking number of your order on your e-mail shortly after such an order is shipped. You may track your order directly on the website of a shipping company.

Customs duties and taxes

PetSpy is not responsible for any customs duties or taxes applicable to your order. All fees imposed during or after shipping are the sole responsibility of the customer. For any issues regarding customs or duty fees, please contact your local customs office. These fees cannot be refunded, as they are not charged by us.

Damages

We are not liable for any goods damaged, lost, or stolen during shipping. If your order arrived damaged, please contact the shipment carrier to file a claim and save all packaging materials and goods.

Return of unwanted items

You may return an unwanted item for any or no reason and get a refund within 30 days of receipt. To be eligible for a refund, such an item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Shipment of an unwanted item shall be at customer’s expense.

To initiate a return of unwanted item, please contact us and we will provide you with the instructions.

Returns of defective items

Returns of defective items are accepted within 30 days of receipt. If an item is defective, you will be offered a refund or a replacement. Shipment of a defective item shall be at PetSpy’s expense.

To initiate a return of a defective item, please contact us and we will provide you with the instructions.